This feature is currently in beta. We’re actively refining the experience and may make changes based on customer feedback.
If you have any suggestions or encounter any issues, we’d love to hear from you. Please share your feedback here.
Ask Appbot is an AI-powered assistant that helps you explore and understand your customer feedback using natural language.
Ask Appbot is currently in beta and available on both the Large and Premium plans.
Unlike general-purpose AI tools that work directly from raw review text, Ask Appbot combines Appbot’s proprietary AI customer feedback intelligence with modern AI reasoning. This allows Ask Appbot to answer questions using the analysis Appbot has already performed across your customer feedback.
Ask Appbot has access to insights including:
- Sentiment analysis
- Topics and Custom Topics
- Emotions
- Keywords
- Ratings
- Review metadata
- Trends over time
This means you can ask questions such as:
- What are the biggest drivers of negative reviews for this month?
- Which feature requests have increased over the last 90 days?
- How has customer sentiment changed since our latest release?
- What issues are most commonly mentioned by Android users?
Ask Appbot helps you move from reviewing feedback manually to getting answers and insights in seconds.
Getting Started with Ask Appbot
Ask Appbot is built directly into Appbot.
To start using Ask Appbot:
- Open Appbot.
- Click the Ask Appbot button at the top of the page.
- The Ask Appbot page will open:
- Type your question and press Enter.
- Ask Appbot will analyse your data. This can take from 2 – 30 seconds depending on how much data needs to be reviewed for your query.
- Ask Appbot will provide a detailed answer:
- You can ask more questions about the same topic, or if you want to move onto a new topic just hit the clear button and ask another question.
FAQ – Ask Appbot
What is Ask Appbot?
Ask Appbot is an AI-powered assistant that helps you explore and understand your customer feedback using natural language. Instead of manually searching through reviews, you can ask questions and receive insights based on Appbot’s analysis of your feedback data.
Who can access Ask Appbot?
Ask Appbot is currently in beta and available on Appbot’s Large and Premium plans.
What data does Ask Appbot use?
Ask Appbot uses the customer feedback data already available in your Appbot account, including:
- Sentiment analysis
- Topics and Custom Topics
- Emotions
- Keywords
- Ratings
- Review metadata
- Trends over time
This allows Ask Appbot to provide answers based on Appbot’s existing analysis, rather than relying solely on raw review text.
How is Ask Appbot different from ChatGPT or other AI tools?
General-purpose AI tools typically work directly from the text you provide and may not have access to structured customer feedback analysis.
Ask Appbot combines Appbot’s proprietary AI customer feedback intelligence with modern AI reasoning. This means it can use Appbot’s sentiment analysis, topics, emotions, ratings, and other insights when answering your questions.
What kinds of questions can I ask?
You can ask a wide range of questions about your customer feedback, such as:
- What are the biggest drivers of negative reviews this month?
- Which feature requests have increased over the last 90 days?
- How has customer sentiment changed since our latest release?
- What issues are most commonly mentioned by Android users?
- What are users saying about onboarding?
- What features do customers love most?
You can also ask follow-up questions to explore a topic in more detail.
How long does Ask Appbot take to respond?
Response times typically range from 2 to 30 seconds, depending on the complexity of your question and the amount of data that needs to be analysed.
Can I ask follow-up questions?
Yes. Ask Appbot remembers the context of your conversation, allowing you to ask follow-up questions and refine your queries without repeating previous information. This context is maintained for the duration of the current session.
How do I start a new conversation?
Click the Clear button to start a new conversation and explore a different topic.
Does Ask Appbot analyse all of my reviews?
Ask Appbot can analyse the customer feedback data available within your Appbot account. The amount of data reviewed depends on the question being asked and the filters applied.
Can Ask Appbot identify trends over time?
Yes. Ask Appbot can analyse trends in customer feedback, sentiment, topics, feature requests, and other metrics across different time periods.
Can Ask Appbot compare platforms or app versions?
Yes. You can ask questions about specific platforms, versions, countries, ratings, or other review attributes, provided that information is available in your Appbot data.
Can Ask Appbot access data outside of Appbot?
No. Ask Appbot only has access to the customer feedback data and analysis available within your Appbot account.
Is Ask Appbot currently in beta?
Yes. Ask Appbot is currently in beta. We’re actively refining the experience and may make changes based on customer feedback.
How can I provide feedback on Ask Appbot?
We’d love to hear from you. If you have suggestions, encounter issues, or have ideas for improvement, please share your feedback using the feedback form.
