Features Of Appbot’s Customer Review Management Tool

When you log in to Appbot’s customer review management tool, you will land on the Explore Tab. You’ll see a list of Appbot features and tools on the left hand side which are designed to help you quickly understand the content and sentiment of your app reviews.

customer review management
Each tool has been set up to show you different insights on what people are talking about, complaining about or requesting in your app reviews.

 

Appbot Customer Review Management Tools:
  • Sentiment is where you can get a broad overview of how your app is performing including your app’s sentiment score which analyses the text content, star rating and trends in your app’s reviews over time. You can also see at a glance your overall sentiment including a breakdown of positive, neutral and negative sentiment, timelines of the quantity and star rating of your reviews as well as country and version charts which show where your reviews are coming from.
    Click here to learn more.
  • Dashboards allow you to easily monitor the parts of Appbot that are important to your business. You can build multiple dashboards, and select from our wide range of widgets to create a dashboard that contains all the data you need, at a glance.
    Click here to learn more.
  • Words shows you what the most commonly used words in your app reviews are, a list of critical words that are showing up often in your app reviews and the word cloud which provides greater depth than the tables above and allows you analyse the sentiment for reviews containing a specific word with a single click.
    Click here to learn more.
  • Topics helps you see at a glance what the most common themes are in your reviews.
    Click here to learn more.
  • Custom Topics allows you to automatically track reviews containing a group of keywords and phrases that are important to you.
    Click here to learn more.
  • Reviews is where you go when you want to see a list of your app reviews, to manage replies to Google Play reviews, or see recent summary stats.
    Click here to learn more.
  • Ratings is the only place that will show you app figures that include star only ratings.
    Click here to learn more.
  • Compare Topics is where you can measure how several apps are performing against multiple topics at once.
    Click here to learn more.
  • Emotions plots patterns in how your customers are reacting to your app on a chart to help you quickly identify outliers that may require urgent attention
    Click here to learn more.
  • Versions allows you to easily compare the sentiment of your different app versions at a glance.
    Click here to learn more.
  • Countries allows you to geographically analyse your iOS app review sentiment, and see where the majority of your reviews are coming from.
    Click here to learn more.
  • Sentiment Map shows the distribution of reviews by country and is coloured according to the overall feeling towards the app, green for positive, yellow for neutral and red for negative.
    Click here to learn more.
  • Reports is where you will find some convenient reports, like your app’s average rating per country or review volume by date that are all ready to run with the tap of a button.
    Click here to learn more.
  • Appbot API is a RESTful API that allows you to access reviews programmatically so that you can build reports for your app reviews any way you like.
    Click here to learn more.

 

If you need any further assistance on Appbot’s customer review management tool, don’t hesitate to contact us at support@appbot.co with any questions or check out our FAQ section here.