Sentiment helps you analyze the sentiment of your app reviews. Our bots determine the sentiment of your reviews by looking at the text content and star rating of each review, then they categorize each review as either positive, neutral or negative.
The Appbot Sentiment Score
The Sentiment Score is a quick reference as to whether your users believe your app is improving or not. It looks at the proportion of positive, neutral and negative reviews, trends in the star rating and trends in review volume.
Viewing And Downloading Your Reviews
You can easily view the reviews used to calculate your sentiment score, or download them as a .CSV by clicking one of these buttons.
The Overall Sentiment chart provides a measure of… yep, that’s right, overall sentiment! This chart is designed to help you understand how much scope for improvement there is.
The Sentiment Breakdown chart shows you the proportion of reviews that are positive, neutral and negative for the selected time period, and provides some feedback on how your breakdown is looking.
The Sentiment Timeline helps to understand trends in positive and negative sentiment over the time period you’re examining. Each bar represents a day. Positive sentiment is marked with green, neutral with orange and negative with red. Hover over a bar to see the count of reviews and date details.
The Reviews chart shows you the count of app reviews for the selected time period. At the bottom of the chart you’ll see some summary stats.
The Stars chart shows you your average star rating for the selected time period. You can also see the average star rating as a whole at the bottom of the chart.
For iOS apps, you’ll see a Countries chart that looks like this:
Hover over any segment of the chart to see the total reviews and total review percentage for that country during the selected time period.
The Versions chart lets you compare the volume of app reviews between different app versions. You can hover over any of the segments for more detail.
If you need any further assistance, don’t hesitate to contact us at firstname.lastname@example.org with any questions or check out our FAQ section here.