Replying to your Amazon marketplace reviews is an important tool for Amazon sellers to connect directly with customers. Replying to your Amazon reviews creates opportunities to correct problems for unhappy customers. Prospective customers are also more likely to purchase from a seller that replies to reviews, and appears to actively engage with their customers.
Replying to Amazon Marketplace Reviews From Appbot
With Appbot, replying to your Amazon marketplace reviews is easy, following these steps:
- Add each Amazon product you sell to your Appbot account. Appbot will begin fetching reviews for that product.
- Press on the ‘Reply in Store’ link under any of your reviews in Appbot. You’ll then be taken to that review in the Amazon store where you can post your reply.
*Tip: You will need to sign in to your Amazon account on the next screen to post your reply.
Replying to Amazon Marketplace Reviews From Integrations
Appbot integrates with a range of services like Slack, Zendesk or Zapier. To be able to reply from an integrated service follow steps 1 and 2 above, then set up the integration of your choice (details on the link below). Following reply links from any integration will take you to the Amazon store where you can post your reply. Learn more about integrations here.
Replying to Amazon Marketplace Reviews From Review Emails
The third place you can reply to your Amazon marketplace reviews is from your review emails. After each review in the review email, you will find quick reply links that link directly to that product inside the Amazon store. Learn more about review emails here.
Now with Appbot, you can get back to your Amazon Seller Central reviews straight away!