Can you provide the users email for a review?
For privacy reasons, the app stores don’t share the email addresses with us, or anyone else. The best way to...
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What is your cancellation policy?
Team Leaders on the account can go to the Plan, Billing & Invoices page and schedule the cancellation for the... -
Ways to reply to reviews using Appbot
Replying to reviews is a valuable opportunity to get to know your customers and harness unsolicited feedback to improve your... -
Which credit cards do you accept?
We accept VISA, MasterCard and AMEX. Your details will be stored securely according to PCI data security standards. -
Am I locked in?
Monthly plans offer total flexibility – cancel or downgrade your plan any time. Annual plans give you a chunky discount... -
What happens at the end of my trial?
You subscribe to a plan and we skip off into the sunset together! If you don’t fancy a romantic stroll... -
How to reply to reviews from within Freshdesk
Appbot offers teams on an eligible plan the ability to reply to reviews from within Freshdesk, without following a deep... -
How do I see countries for Google Play reviews?
Unfortunately, Google doesn’t provide a country for reviews in their APIs, they provide a language instead. Language is how Google... -
Do I need to connect my developer account to reply to reviews?
Yes! To ensure that only app owners can reply to reviews you will need to connect the Google Play or... -
How to update your Slack integration for Slack replies
Good news! If you have been using Appbot and Slack to track your reviews you can now respond to app...