This feature is currently in beta. We’re actively refining the experience and may make changes based on customer feedback.
If you have any suggestions or encounter any issues, we’d love to hear from you. Please share your feedback here.
The Appbot MCP Server connects Appbot’s customer feedback intelligence to AI tools that support the Model Context Protocol (MCP), including ChatGPT, Claude, Cursor, and custom AI assistants.
Rather than starting with raw customer feedback, Appbot MCP gives AI tools access to Appbot’s structured customer feedback intelligence, including sentiment analysis, topics, feature requests, ratings, review metadata, and historical trends. This allows AI assistants to deliver more accurate, context-rich answers about what customers are saying and how feedback is changing over time.
With Appbot MCP, your team can explore customer feedback using natural language and get instant answers to questions such as:
- What are the biggest drivers of negative reviews this month?
- Which feature requests have increased over the last 90 days?
- What issues are causing low ratings among iOS users?
- How has sentiment toward our latest release changed over time?
Instead of manually searching through thousands of app reviews and feedback records, teams can use AI to:
- Discover emerging customer issues and trends
- Analyze sentiment, topics, and feature requests
- Summarize customer feedback across channels
- Identify opportunities for product improvement
- Generate reports and stakeholder-ready insights
- Prioritize product decisions using customer feedback data
By combining Appbot’s proprietary customer feedback intelligence with modern AI assistants, Appbot MCP helps teams understand customer needs faster, uncover actionable insights, and bring customer feedback intelligence into the AI tools they already use every day.
Enabling Custom Apps in ChatGPT
ChatGPT Workspace Owners or Administrators must activate Developer Mode so that users can build and connect custom apps:
-
- Click on your profile in the bottom left corner and go to Settings.
- Navigate to Apps > Advanced Settings.
- Toggle on Developer Mode.
Adding the Ask Appbot MCP to ChatGPT Enterprise
- Go to ChatGPT apps – https://chatgpt.com/apps
- Select the cog in the top right-hand corner
- Click on Advanced Settings – Create app
- Toggle on Developer Tools
- Select Create App
- Complete the form with a Name and a Description.
For the Connection select Server URL and enter https://api.appbot.co/mcp
Select Authentication – OAuth
Read and confirm the warning
Hit the Create button
- Sign in with Appbot
- Authorise the OAuth by using your Appbot login details.
- Appbot shows the success message
- Ask Appbot is now available
FAQ: Appbot MCP
What is the Appbot MCP Server?
The Appbot MCP Server allows AI tools that support the Model Context Protocol (MCP) to securely access customer feedback intelligence from Appbot.
Once connected, AI assistants such as ChatGPT, Claude, Cursor, and custom AI tools can answer questions about your customer feedback using natural language.
What is MCP?
Model Context Protocol (MCP) is an open standard that allows AI assistants like ChatGPT, Claude, Cursor, and custom AI tools to securely connect to external data sources and business applications. By connecting to the Appbot MCP Server, these AI tools can access Appbot’s customer feedback intelligence and answer questions about your customer feedback using natural language.
