The key features of Appbot are:
- Reply to Reviews – from within Appbot, your developer console, or many popular CRMs
- Sentiment Analysis – Appbot’s proprietary sentiment algorithm is designed specifically for app & Amazon reviews.
- Monitor App Ratings & Reviews – Automatically aggregate your reviews & ratings across all the major platforms.
- Natural Language Processing – Use our machine-learning driven tools to understand the content of your reviews. See trends in bug reports and feature requests in a few clicks.
- RESTful API & Webhooks – programmatically interrogate your reviews to build custom reports or connect to third parties like Tableau.
- Integrations – Send app reviews to messaging platforms like Slack and Microsoft Teams, or to CRMs like Zendesk so that your team can respond to customers faster.