FAQs

Our mission is to help app developers, product managers and support teams understand customers better, and improve their products faster....

Appbot saves you time analyzing app reviews from all major stores and product reviews from Amazon to show you what...

Appbot can be helpful to any user or team that is interested in understanding customers better. People in the following...

Do I need to authenticate with the app store to use Appbot for app reviews? No. You can monitor and...

This is Appbot’s status page. Service interruptions and maintenance will be posted here. If you are experiencing any issues with...

You’ll receive a 14 day trial of the Large Plan when you sign up. After your trial ends our plans...

Sure! You can save up to 25% with Annual plans. See the savings here.

The Large plan offers up to 20 seats, and optional API access (extra fee). Large plans are credit card only,...

Updating credit card details Updating your credit card details on Appbot is easy, here’s how: Click on the Settings icon at...

The Small, Medium & Large plans require a valid payment method to be in place in order to work correctly,...

Unfortunately we don’t support disabling auto-renew for your subscription right now. You can cancel your account at any time, but...

Download your invoices from Appbot in 5 quick steps: While logged into the Appbot system, click on the ‘Settings icon’...

Invoice billing is available for Enterprise customers only. Enterprise plans start with 20 users, from US$4,188 annually. If you are...

Team leaders have the ability to remove sources from the team (i.e. users other than themselves). Only team leaders can...

You can delete your account and data in Appbot by following these steps: Navigate to your account which is found...

The EU General Data Protection Regulation (GDPR) sets a new standard for how companies use and protect EU citizens’ data....

Yes! Our updated Data Processing Agreement (DPA) shares our privacy commitments and sets out the terms for Appbot and our...

Appbot uses third party subprocessors, such as cloud computing providers and customer support software, to provide our services. We enter...

For Google Play apps you will see two options for Ratings, public and private, as per the image below. Public...

“What’s the difference between Ratings and Reviews?” is our most frequently asked question, by far! Ratings are a star score...

The Sentiment Score is a score ranging from 0-100%, where 100% is optimum sentiment (very positive). We look at the...

Appbot allows you to analyze reviews from all major app stores, including: Apple Google Play Microsoft Amazon Appbot can also...

This article is to help when comparing app store data to the data visible within Appbot. What App Store Data We...

It is possible your Linked Account can cease to function, causing data to stop making its way into Appbot. Here...

Appbot provides valuable insights that are beneficial for the whole team, from sales and support teams, to product managers, marketing...

If you are having issues with Appbot we will ask to export the contents of the Google Chrome developer console....

You can get app versions for Google Play reviews by connecting your Appbot account to the Google Play Developer Console....

You can get device information for Google Play reviews by connecting your Appbot account to the Google Play Developer Console....

Appbot only shows ratings data that matches the public app store ratings on the Ratings page. All other pages in...

Appbot only shows star rating data that matches the public app store ratings on the Ratings page. All other pages...

You can track any apps or Amazon products that you’re interested in – yours, your competitors, top apps in your...

Yes, export functionality is available on the Large plan and above. We think we do a great job of analyzing...

A “translation” is counted when a single non-English review is translated to English. You can choose which apps to enable...

Most pages in Appbot only look at reviews with text, not overall ratings like in the app stores, so you’ll find...

Google provide us with a fixed count of reviews per language. This means that languages with a high volume of...

We fetch as much history as each app store will allow when a new app is added to Appbot. In...

We fetch reviews on a continuous basis. Some app stores publish new reviews throughout the day, others (notably Apple) release...

This is usually because you haven’t received any new app reviews. We recommend checking the app stores to see if...

Apple (iOS & Mac), Google Play, Windows Phone, Windows Desktop and Amazon (both apps and products).

Appbot doesn’t have a tool built into our user interface for this at present, but we do have a useful...

You sure can! When you’re adding a new source you’ll see the option to select ‘Amazon Product’. On the next...

Encoding errors usually occur when your data is not saved in UTF-8 format. Save the CSV file in UTF-8 format,...

As of May 2019 Google removed the public ratings breakdowns for Google Play apps. This means only the star ratings...

Yes. Appbot will automatically fetch reviews for all the countries your app or product is available in. All countries are...

Here is a guide on how to report reviews to the app stores. It’s never ideal to have app reviews...

To join an Appbot team simply ask one of your colleagues who already has access to Appbot to invite you...

A source is a single app or Amazon product on a single store, or a single CSV import. All countries...