FAQs

Appbot was built by app developers for app developers. Our mission is to help app developers, product managers and support...

Appbot saves you time analyzing app reviews from all major app stores to show you what users think of your...

Appbot can be helpful to any user or team that is interested in understanding customers better. People in the following...

Do I need to authenticate with the app store to use Appbot for app reviews? No. You can monitor and...

This is Appbot’s status page. Service interruptions and maintenance will be posted here. If you are experiencing any issues with...

You’ll receive a 14 day trial of the Large Plan when you sign up. After your trial ends our plans...

Sure! You can save up to 25% with Annual plans. See the savings here.

The Large plan offers up to 50 seats, and optional API access (extra fee). Large plans are credit card only,...

Updating credit card details Updating your credit card details on Appbot is easy, here’s how: Click on the Settings icon at...

The Small, Medium & Large plans require a valid payment method to be in place in order to work correctly,...

For annual subscriptions we will send a reminder about your renewal 20 days before the renewal is due. The reminder...

Download your invoices from Appbot in 5 quick steps: While logged into the Appbot system, click on the ‘Settings icon’...

Invoice billing and up to 1 hour of procurement support is available for Premium customers only. Premium plans start with...

Team leaders have the ability to remove sources from the team (i.e. users other than themselves). Only team leaders can...

You can delete your account and data in Appbot by following these steps: Navigate to your account which is found...

The EU General Data Protection Regulation (GDPR) sets a new standard for how companies use and protect EU citizens’ data....

Yes! Our Data Processing Agreement (DPA) outlines our privacy commitments and sets out the terms for Appbot and our customers...

Appbot uses third party subprocessors, such as cloud computing providers and customer support software, to provide our services. We enter...

Google Play app ratings have two different ratings datasets – Public vs Private ratings. Both are fetched directly from Google...

“What’s the difference between Ratings and Reviews?” is our most frequently asked question, by far! Ratings are a star score...

The Sentiment Score is a score ranging from 0-100%, where 100% is optimum sentiment (very positive). We look at the...

Appbot allows you to monitor and analyze reviews from all major app stores, including: Apple Google Play Microsoft

This article is to help when comparing app store data to the data visible within Appbot. What App Store Data We...

It is possible your Linked Account can cease to function, causing data to stop making its way into Appbot. If...

Appbot provides valuable insights that are beneficial for the whole team, from sales and support teams, to product managers, marketing...

If you are having issues with Appbot we will ask to export the contents of the Google Chrome developer console....

You can get app versions for Google Play reviews by connecting your Appbot account to the Google Play Developer Console....

You can get device information for Google Play reviews, for apps you own, by connecting your Appbot account to the...

Appbot only shows ratings data that matches the public app store ratings on the Ratings page. All other pages in...

Appbot only shows star rating data that matches the public app store ratings on the Ratings page. All other pages...

You can track any apps that you’re interested in – yours, your competitors, top apps in your category, you choose!

A “translation” is counted when a single non-English review is translated to English. You can choose which apps to enable...

Most pages in Appbot only look at reviews with text, not overall ratings like in the app stores, so you’ll...

Google provide us with a fixed count of reviews per language. This means that languages with a high volume of...

We fetch as much history as each app store will allow when a new app is added to Appbot. In...

We fetch reviews on a continuous basis. Some app stores publish new reviews throughout the day, others (notably Apple) release...

This is usually because you haven’t received any new app reviews. We recommend checking the app stores to see if...

Appbot supports the major app stores, including: Apple (iOS & Mac), Google Play, Windows Phone and Windows Desktop.

Appbot doesn’t have a tool built into our user interface for this at present, but we do have a useful...

You sure can! When you’re adding a new source you’ll see the option to select ‘Amazon Product’. On the next...

Encoding errors usually occur when your data is not saved in UTF-8 format. Save the CSV file in UTF-8 format,...

As of May 2019 Google removed the public ratings breakdowns for Google Play apps. This means only the star ratings...

Yes. Appbot will automatically fetch reviews for all the countries your app or product is available in. All countries are...

Here is a guide on how to report reviews to the app stores. It’s never ideal to have app reviews...

To join an Appbot team simply ask one of your colleagues who already has access to Appbot to invite you...

A source is a single app from a single store. All countries are included for each source. For example, if...

The best way to get the same behaviour as automating tags is to use our Custom Topics. Here are some...

When you connect your Google Play Console to Appbot you will see the Android version for a review in the...

Sometimes your Apple account can disconnect from Appbot. This can happen for a number of reasons, such as the Appbot...

Sometimes you need to re-connect a linked account to Appbot due to an error or change in credentials. The best...