What’s the difference between the Large and Enterprise plans?
Learn the important differences, as well as instructions for purchasing, between a Large and Enterprise plan here.
FAQ
What do encoding errors mean?
Encoding errors usually occur when your data is not saved in UTF-8 format. Save the CSV file in UTF-8 format, and try importing it again.
What if I want to analyze more than 100,000 rows of data per month?
Extra rows can be purchased as add-ons to Large and Enterprise plans. Please contact us at support@appbot.co for more information.
How much data can I import?
Large and Enterprise plans allow you to import 100,000 rows of data per month by default. A row of data is a single row of a CSV, a single support ticket, twitter mention, etc.
What types of data does Appbot analyze?
You can import any text-based customer feedback in CSV format. We offer native connectors for lots of different services, like Zendesk, Twitter and Zapier.
What are Premium Sources?
Premium Sources are sources of customer feedback other than app and Amazon reviews. They include Zendesk, Twitter, Delighted, Zapier & more.
How can I get more reviews?
Make a really great app, then maybe you can ask for a review. But be nice about it, don't spam your users.
Can I reply to my Amazon reviews?
Absolutely. Whenever you see your Amazon reviews in Appbot you'll see reply buttons or links that will take you directly to that review in the Amazon store.
Can I track Amazon Products?
You sure can! When you're choosing a new source to add, you'll see the option to select 'Amazon Product'.
Which app review platforms do you support?
Apple (iOS & Mac), Google Play, Windows Phone, Windows Desktop & Amazon (both apps and products).
How often will Appbot send my reviews?
It’s up to you - we offer both daily and continuous options for receiving reviews by email or one of our integrations, like Slack.
I’m not getting any emails!
This is usually because you haven't received any new app reviews. We recommend checking the app stores to see if you have received any new reviews.
I am using an integration. When will my reviews start to appear?
We fetch reviews on a continuous basis. Some app stores publish new reviews throughout the day, others (notably Apple) release reviews in batches.
Does Appbot fetch my entire app review history?
We fetch as much history as each app store will allow when a new app is added to Appbot. It's usually around 1,000 reviews, but may vary.
Why do I have a longer history of reviews in some languages on Google Play?
Google provide us with a fixed count of reviews per language. This means that languages with a high volume of reviews will only have a short history.
Why is the number of ratings in the Apple or Google Play app store different to Appbot?
Most pages in Appbot only look at reviews with text, not overall ratings like in the app stores. Head to the Ratings page for numbers that match the stores.
Do you offer a discount for paying annually?
Sure! You can save up to 25% with Annual plans. See the savings on our pricing page.
How much does Appbot cost?
You'll receive a 14 day trial of the Large Plan when you sign up. After your trial ends our plans start at $39/month. You can see our pricing details here.
What is a translation?
A "translation" is counted when a single non-English review is translated to English. Different subscriptions include different volumes of translations.
Can I export my app & Amazon product review data?
Yes, export functionality is available on the Large plan and above. Learn what you can export here.