What is a Source?
A Source is a single type of customer feedback that you want to track and analyze in Appbot. It might be an app, a product on Amazon, or your tickets in Zendesk.
FAQ
How do I see the ratings breakdown for Google Play?
Get Google Play ratings breakdowns by connecting your Google Play Console account to Appbot. Ratings breakdowns show you the number of ratings for each star
Why doesn’t Appbot’s star rating match the store?
Appbot only shows star rating data that matches the public app store ratings on the Ratings page. All other pages in Appbot report on Reviews.
Why doesn’t Appbot’s review count match the app store?
Appbot only shows ratings data that matches the public app store ratings on the Ratings page. All other pages in Appbot report on Reviews.
How do I join a team?
Instructions on how to get access to your company's Appbot account.
Why is the number of ratings in the Apple or Google Play app store different to Appbot?
Most pages in Appbot only look at reviews with text, not overall ratings like in the app stores. Head to the Ratings page for numbers that match the stores.
How do I get devices for Google Play reviews?
You can get device information for Google Play reviews by connecting your Appbot account to the Google Play Developer Console.
How do I get versions for Google Play reviews?
You can get the app version for Google Play reviews by connecting your Appbot account to the Google Play Developer Console.
What’s the difference between the Large and Enterprise plans?
Learn the important differences, as well as instructions for purchasing, between a Large and Enterprise plan here.
What do encoding errors mean?
Encoding errors usually occur when your data is not saved in UTF-8 format. Save the CSV file in UTF-8 format, and try importing it again.
What if I want to analyze more than 100,000 rows of data per month?
Extra rows can be purchased as add-ons to Large and Enterprise plans. Please contact us at support@appbot.co for more information.
How much data can I import?
Large and Enterprise plans allow you to import 100,000 rows of data per month by default. A row of data is a single row of a CSV, a single support ticket, twitter mention, etc.
What types of data does Appbot analyze?
You can import any text-based customer feedback in CSV format. We offer native connectors for lots of different services, like Zendesk, Twitter and Zapier.
What are Premium Sources?
Premium Sources are sources of customer feedback other than app and Amazon reviews. They include Zendesk, Twitter, Delighted, Zapier & more.
How can I get more reviews?
Make a really great app, then maybe you can ask for a review. But be nice about it, don't spam your users.
Can I reply to my Amazon reviews?
Absolutely. Whenever you see your Amazon reviews in Appbot you'll see reply buttons or links that will take you directly to that review in the Amazon store.
Can I track Amazon Products?
You sure can! When you're choosing a new source to add, you'll see the option to select 'Amazon Product'.
Which app review platforms do you support?
Apple (iOS & Mac), Google Play, Windows Phone, Windows Desktop & Amazon (both apps and products).
How often will Appbot send my reviews?
It’s up to you - we offer both daily and continuous options for receiving reviews by email or one of our integrations, like Slack.
I’m not getting any emails!
This is usually because you haven't received any new app reviews. We recommend checking the app stores to see if you have received any new reviews.