What is Appbot?
Our mission is to help app developers, product managers and support teams understand customers better, and improve their products faster....
FAQs
All the answers to questions you have about using Appbot.
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How does Appbot work?
Appbot saves you time analyzing app reviews from all major stores and product reviews from Amazon to show you what... -
Who uses Appbot?
Appbot can be helpful to any user or team that is interested in understanding customers better. People in the following... -
App Store Authentication FAQ
Do I need to authenticate with the app store to use Appbot for app reviews? No. You can monitor and... -
Appbot Status
This is Appbot’s status page. Service interruptions and maintenance will be posted here. If you are experiencing any issues with... -
How much does Appbot cost?
You’ll receive a 14 day trial of the Large Plan when you sign up. After your trial ends our plans... -
Do you offer a discount for paying annually?
Sure! You can save up to 25% with Annual plans. See the savings here. -
What’s the difference between the Large and Premium plans?
The Large plan offers up to 50 seats, and optional API access (extra fee). Large plans are credit card only,... -
Updating Your Credit Card Details On Appbot
Updating credit card details Updating your credit card details on Appbot is easy, here’s how: Click on the Settings icon at... -
Can I remove my credit card from my Appbot account?
The Small, Medium & Large plans require a valid payment method to be in place in order to work correctly,... -
Can I disable auto-renew on my Appbot account?
For annual subscriptions we will send a reminder about your renewal 20 days before the renewal is due. The reminder... -
Downloading Appbot Invoices
Download your invoices from Appbot in 5 quick steps: While logged into the Appbot system, click on the ‘Settings icon’... -
Can I be invoice billed?
Invoice billing is available for Premium customers only. Enterprise plans start with 20 users, from US$5,388 annually. If you are... -
Removing Sources as Team Leader
Team leaders have the ability to remove sources from the team (i.e. users other than themselves). Only team leaders can... -
How do I delete my Appbot account?
You can delete your account and data in Appbot by following these steps: Navigate to your account which is found... -
GDPR & Appbot
The EU General Data Protection Regulation (GDPR) sets a new standard for how companies use and protect EU citizens’ data.... -
Do you have a DPA?
Yes! Our Data Processing Agreement (DPA) outlines our privacy commitments and sets out the terms for Appbot and our customers... -
Appbot Subprocessors
Appbot uses third party subprocessors, such as cloud computing providers and customer support software, to provide our services. We enter... -
What is the difference between public and private Ratings?
Google Play rating calculations are different for public vs private ratings, as per the image below. Public Ratings shows the... -
What’s the difference between Ratings and Reviews?
“What’s the difference between Ratings and Reviews?” is our most frequently asked question, by far! Ratings are a star score... -
How is the Sentiment Score calculated?
The Sentiment Score is a score ranging from 0-100%, where 100% is optimum sentiment (very positive). We look at the... -
What types of data does Appbot analyze?
Appbot allows you to analyze reviews from all major app stores, including: Apple Google Play Microsoft Amazon Appbot can also... -
Comparing app store data to Appbot review data
This article is to help when comparing app store data to the data visible within Appbot. What App Store Data We... -
Common Linked Account Problems
It is possible your Linked Account can cease to function, causing data to stop making its way into Appbot. Here... -
Copying colleagues on Appbot Emails
Appbot provides valuable insights that are beneficial for the whole team, from sales and support teams, to product managers, marketing... -
Exporting The Google Chrome Console
If you are having issues with Appbot we will ask to export the contents of the Google Chrome developer console.... -
How do I get versions for Google Play reviews?
You can get app versions for Google Play reviews by connecting your Appbot account to the Google Play Developer Console.... -
How do I get devices for Google Play reviews?
You can get device information for Google Play reviews, for apps you own, by connecting your Appbot account to the... -
Why doesn’t Appbot’s review count match the app store?
Appbot only shows ratings data that matches the public app store ratings on the Ratings page. All other pages in... -
Why doesn’t Appbot’s star rating match the store?
Appbot only shows star rating data that matches the public app store ratings on the Ratings page. All other pages... -
Can I track my competitors’ apps & Amazon Products?
You can track any apps or Amazon products that you’re interested in – yours, your competitors, top apps in your... -
Can I export my app & Amazon product review data?
Yes, export functionality is available on the Large plan and above. We think we do a great job of analyzing... -
What is a translation?
A “translation” is counted when a single non-English review is translated to English. You can choose which apps to enable... -
Why is the number of ratings in the Apple or Google Play app store different to Appbot?
Most pages in Appbot only look at reviews with text, not overall ratings like in the app stores, so you’ll... -
Why do I have a longer history of reviews in some languages on Google Play?
Google provide us with a fixed count of reviews per language. This means that languages with a high volume of... -
Does Appbot fetch my entire app review history?
We fetch as much history as each app store will allow when a new app is added to Appbot. In... -
I am using an integration. When will my reviews start to appear?
We fetch reviews on a continuous basis. Some app stores publish new reviews throughout the day, others (notably Apple) release... -
I’m not getting any emails!
This is usually because you haven’t received any new app reviews. We recommend checking the app stores to see if... -
Which app review platforms do you support?
Apple (iOS & Mac), Google Play, Windows Phone, Windows Desktop and Amazon (both apps and products). -
Can I group the apps & sources in my account?
Appbot doesn’t have a tool built into our user interface for this at present, but we do have a useful... -
Can I track Amazon Products?
You sure can! When you’re adding a new source you’ll see the option to select ‘Amazon Product’. On the next... -
What do encoding errors mean?
Encoding errors usually occur when your data is not saved in UTF-8 format. Save the CSV file in UTF-8 format,... -
How do I see the ratings breakdown for Google Play?
As of May 2019 Google removed the public ratings breakdowns for Google Play apps. This means only the star ratings... -
Does Appbot fetch reviews for all countries?
Yes. Appbot will automatically fetch reviews for all the countries your app or product is available in. All countries are... -
How to report reviews to the stores
Here is a guide on how to report reviews to the app stores. It’s never ideal to have app reviews... -
How do I join a team?
To join an Appbot team simply ask one of your colleagues who already has access to Appbot to invite you... -
What is a Source?
A source is a single app or Amazon product on a single store. All countries are included for each source.... -
How do I automate tags?
The best way to get the same behaviour as automating tags is to use our Custom Topics. Here are some... -
How do I calculate the Android version from the API level?
When you connect your Google Play Console to Appbot you will see the Android version for a review in the... -
Fixing the error “Appbot account can not access team in App Store Connect”
Sometimes your Apple account can disconnect from Appbot. This can happen for a number of reasons, such as the Appbot...