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Amazon Reviews Sentiment Analysis

Appbot can analyze and monitor your Amazon product reviews. Save time using our sentiment analysis to understand how your customers are responding to your product over time.

Like the app stores, Amazon products have both ratings and reviews for products, the difference is explained here. In the past few years Amazon has made several changes on how they share the ratings and reviews on the Amazon product page.

Amazon Product Ratings 

Appbot currently does not have access to Amazon Ratings.

The rating count shown on the product page is global so it includes all the ratings from all the different country stores.
Amazon product page showing the global ratings

Amazon Product Reviews

When you connect your Amazon product with Appbot, Amazon limits the available reviews that our bots can fetch or be that can be viewed on the Amazon product page to the most recent 10 reviews.

To see the review count on the Amazon product page, you need to scroll down the page to the bottom of the reviews and select “See all reviews”

Amazon product reviews page

This will open the product’s review page for that particular country Amazon store, in this example it is for Amazon.com .
Amazon country review count page

The 93 reviews is the number of reviews from the USA store only, not the global count.

Amazon reviews by country

Currently, Amazon does not provide a global review count. You will need to check the product page for each country to calculate the global review count.

Amazon Product reviews by country

In Appbot there are a few ways to see the Amazon product reviews by country.

The Review Page 

If you know which countries the reviews are coming from and want to see the review count or reviews for a specific country, you can use the Review page.

Use the filter on the right to select the product, country and date range:
Amazon product filter screenshot


If you don’t know which countries the reviews are coming from you can use the country breakdown widget in Dashboards. It will show you a pie chart for the reviews and their countries.

Screenshot of Amazon country dashboard

If you select the country slice to highlight it:

Dashboards country widget

Then click on the highlighted slice, it will open a new tab with the Review page with country filter already set in another tab:

Select country for Amazon reviews


Exporting Amazon product reviews

Eligible plans can use the Export function to download Amazon reviews and a range of other reports as an excel or CSV file.

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