What’s the difference between Ratings and Reviews?

This is our most frequently asked question, by far! Read on for the answer…

Ratings are a star score from 1-5 stars that may or may not also contain a review.

A Review has a star rating as well as a text comment.

ratings-vs-reviews

 

This leads to our 2nd most frequently asked question:

Q: Where in Appbot can I find star ratings that match the app stores?

A: To see numbers that match what you see in the app stores head to the Ratings page in Appbot. All other pages in Appbot and emails from Appbot analyze Reviews only.

Finding the Ratings page

For iOS and Google Play apps head to the left menu of the Explore tab, as shown in green below:

Every other page of Appbot looks at reviews only. If you compare the stats from these other pages with the app stores you’ll generally see different figures. In general there are far fewer reviews than ratings for any app, and a different star rating than you can see on the store page.

Here’s an example using the 7 Minute Workout on iOS. We see identical ratings and average stars on the Ratings page in Appbot and on iTunes:

However, if we head to any other page of Appbot we’ll see different numbers.

On the Reviews page we see 313 reviews, which is much lower than either figure we saw on Ratings.

There are two reasons for this:

  • There are filters set at the top of the page that have been applied. The Reviews page is only reporting for 90 days in that case, vs the all time figures we see on the Ratings page.
  • On this page Appbot only counts reviews with text.

If you have questions relating to this, or any other part of the Appbot service, please get in touch with us at support@appbot.co.