Ratings & Reviews

“What’s the difference between Ratings and Reviews?” is our most frequently asked question, by far! Ratings are a star score...

Appbot only shows ratings data that matches the public app store ratings on the Ratings page. All other pages in...

Appbot only shows star rating data that matches the public app store ratings on the Ratings page. All other pages...

Yes, export functionality is available on the Large plan and above. We think we do a great job of analyzing...

Most pages in Appbot only look at reviews with text, not overall ratings like in the app stores, so you’ll...

Google provide us with a fixed count of reviews per language. This means that languages with a high volume of...

We fetch as much history as each app store will allow when a new app is added to Appbot. In...

As of May 2019 Google removed the public ratings breakdowns for Google Play apps. This means only the star ratings...

A source is a single app or Amazon product on a single store. All countries are included for each source....

Yes. Appbot will automatically fetch reviews for all the countries your app or product is available in. All countries are...

Appbot doesn’t have a tool built into our user interface for this at present, but we do have a useful...

Google Play rating calculations are different for public vs private ratings, as per the image below. Public Ratings shows the...

In May 2019 Google announced the way ratings were calculated on the Google Play Store was going to change. Milena...

For privacy reasons, the app stores don’t share the email addresses with us, or anyone else. The best way to...

Appbot is set to the UTC timezone for consistency across the app stores.

Appbot offers several different ways, both manual and automatic, to help you group and classify your reviews using tags, topics...

Unfortunately, Google doesn’t provide a country for reviews in their APIs, they provide a language instead. Language is how Google...

To see how many translations you have used on the account just head to the Appbot plan page and under...

Our Large and Premium plan accounts can export reports as a CSV or XSLX file. Need a sample file? Check...

There are two numbers in Appbot for sources,  1 – number of sources you are tracking and 2 – the...

On the 9 September 2022 Google announced that they will be delaying the release of public app ratings and reviews...

The number of sources you can track will depend on the team plan and the limit is for the entire...

While Appbot does fetch continuously, sometimes it can take up to a couple of days for Apple and Google reviews...

Appbot only fetches reviews for sources that are actively being followed by a trial or paid account. If you have...

Yes, you can certainly use Appbot to do several types of competitor analysis. Start by adding the competitor apps you...

Appbot’s key strengths are in sentiment analysis and natural language processing of your app reviews. Our goal is to make...

Yes! This is one of the core features of Appbot. Check out pricing page for details on how many apps...

The app stores do not provide individual ratings, we take a snapshot of the star ratings count each day. The...

It is complicated! We fetch reviews within minutes of them becoming available. Unfortunately, “when they become available” is the complicated...

We have been using AI to power our sentiment analysis for a number of years – We are currently expanding...

If you have connected the Google Play Developer Console or Apple App Store Connect for the app to Appbot, you...

Dashboards and Custom Topics are linked to profile of the team member who created them. If you have copied a...

Ratings are only available from the app stores as a daily cumulative snapshot. We only start fetching ratings when they...

App reviews can be deleted by the reviewer or the app stores at any time. Due to the way the...