Generating A HAR File

Generating a HAR file

If you encounter an issue within Appbot, we may ask you to generate a HAR file in Google Chrome to assist us in solving the problem for you. A HAR file is a recording of what was going on behind the scenes when you encountered the problem.

This guide will show you how to generate the HAR file which can then be sent to us.

Step 1 – Open up Google Chrome and navigate to the page where you’re experiencing the problem

Step 2 – Open the inspector by right clicking anywhere and pressing ‘Inspect’
1. Inspect Element

Step 3 – Select the ‘Network’ tab
2. Select Netword-01

Step 4 – Press the black dot to start recording
(Sometimes your browser will automatically begin recording so if the button is already red then you don’t need to press it)
3.1 Record Black
The button should become red after you press it, this shows the recording has started.
3.2 Record Red

Step 5 – Now that you’re recording, hit the refresh button on your browser (Or perform the necessary actions to replicate the bug)

Step 6 – Once done, right click inside the network panel and press ‘Save as HAR with Content’
4. Save As HAR

Woohoo you’re all done! Send us the HAR file you just created and we’ll be able to work out what’s going on 🙂

If you need any further assistance, don’t hesitate to contact us at support@appbot.co with any questions or check out our FAQ section here.