Why didn’t the Auto Reply respond to the app review?

Auto Replies only respond to reviews that match the rules you have created for that app. If you have an app review that has not been replied to, first go to the Auto Replies page to check the review matches the rules that have been set for that app. If you would like to update the Auto Replies rules check out this article.

If you need any further assistance with Auto Replies, please don’t hesitate to contact us.

Was this article helpful?

Yes No

About The Author

Tracy Cordwell

Tracy is Head of Customer Experience at Appbot. She has worked in the software industry for over 20 years in many different roles, including as a Product Manager, UX Designer and Project Manager. She has worked on hundreds of digital products from mobile apps, websites, e-commerce and enterprise software. She holds an array of qualifications including a PgC in UX Design, an MBA and a MPM. When Tracy is not helping Appbot customers stay ahead of the curve you can usually find her on a basketball court or buried in a book.

About The Author

Tracy Cordwell

Related Articles