Why does my new source review count not match the app store?

Appbot only fetches reviews for sources that are actively being followed by a trial or paid account. If you have just added a source to your account it can take a few days to fetch all the available reviews from the app stores. How long it takes will depend on how many reviews are available.

If the review count is not matching the app store:

Have you selected the correct app version and date range with no other active filters?

2. Are you are comparing the right data? Learn the difference between ratings and reviews.

If it has been a few days since you started following the source, you have checked all of the above and the review count still does not match the app store please reach out to our friendly support team.

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About The Author

Tracy Cordwell

Tracy is Head of Customer Experience at Appbot. She has worked in the software industry for over 20 years in many different roles, including as a Product Manager, UX Designer and Project Manager. She has worked on hundreds of digital products from mobile apps, websites, e-commerce and enterprise software. She holds an array of qualifications including a PgC in UX Design, an MBA and a MPM. When Tracy is not helping Appbot customers stay ahead of the curve you can usually find her on a basketball court or buried in a book.

About The Author

Tracy Cordwell

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