How to filter reviews by replied status

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For Google reviews and authenticated iOS reviews you can filter reviews by their replied status on the Reviews page.

2. From the filter on the right select the required source.

3. Enter the date range required.

4. From the Replied to dropdown choose from “Any Reply State”, “Replied to” or “Have not Replied”.

5. The reviews will be filtered by the Reply status. The review count shows the number of reviews with the chosen reply status, source and date range.

6. To see the reply to a review select “View Thread” in the review.

Troubleshooting

If “Replied To” is not showing as an option on the Review filter for an iOS source it means the source needs to be Authenticated with the Apple App Store.

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About The Author

Tracy Cordwell

Tracy is Head of Customer Experience at Appbot. She has worked in the software industry for over 20 years in many different roles, including as a Product Manager, UX Designer and Project Manager. She has worked on hundreds of digital products from mobile apps, websites, e-commerce and enterprise software. She holds an array of qualifications including a PgC in UX Design, an MBA and a MPM. When Tracy is not helping Appbot customers stay ahead of the curve you can usually find her on a basketball court or buried in a book.

Troubleshooting

About The Author

Tracy Cordwell

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