It is complicated! We fetch reviews within minutes of them becoming available. Unfortunately, “when they become available” is the complicated part and outside of Appbot’s control.
- Apple tend to hold reviews for 48 hours after a user has submitted them for moderation, it’s not possible to see them before Apple release them.
- Publicly Google introduced a 24 hour delay for moderation: https://appbot.co/changelog/google-introduces-public-reviews-and-ratings-moderation/
- Google Private tend to release reviews within an hour or two of them being submitted. This requires your Google Play Console to be connected to Appbot: https://support.appbot.co/help-docs/linking-your-developer-accounts-to-appbot/