Reply to iOS & Google Play reviews in Kustomer

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Use Kustomer to reply to iOS and Google Play reviews from Appbot.

Save time by responding to app reviews from within your existing support channel, Kustomer, using Appbot’s Reply via CRM feature. It allows eligible plans to reply to iOS and Google Play app reviews directly from within Kustomer. Appbot does not limit or charge by the number of replies made using Reply via CRM.

Who can reply to reviews in Front?

All users (Team Leaders AND Team Members) on an Appbot account with this feature enabled can reply to reviews, without needing permissions on the Apple or Google Play store.

Before you configure your Kustomer integration

To start replying from within your Kustomer you will need to:

Configure connections to App Store Connect and/or the Google Play Developer Console then
Have a Kustomer account with an email channel enabled.
Follow the instructions below to configure Kustomer with your app.

Configuring the Kustomer integration

In Kustomer go to Apps, then select “Email”. Select the Kustomer inbound email address that you want to sent your reviews to and copy it.
In Appbot select “Integrations” from the left-hand menu, choose the app from the filter on the right and then “+ Add Integration” next to “Other CRMs”.
Paste the Kustomer email address and hit “Connect Email”.
Open the Kustomer inbox and find the Appbot integration email. Copy the URL link in the email into a new browser tab.
It will open the Integrations page in Appbot and it will show the success message.
Then you can use the filters to choose including star rating and topics to filter which reviews to send to Kustomer. Hit the ‘Save Integration’ button.
You have successfully connected that app in Appbot with Kustomer.
New reviews for the app will be sent to Kustomer. Hit the ‘Reply’ button to respond to the review.

Each app you would like to send reviews to Kustomer needs to be added following the process above.

Update an existing Kustomer integration

Learn how to update an existing Kustomer integration in Appbot.

If you need any further assistance, don’t hesitate to contact us with any questions or check out our FAQ section.

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About The Author

Tracy Cordwell

Tracy is Head of Customer Experience at Appbot. She has worked in the software industry for over 20 years in many different roles, including as a Product Manager, UX Designer and Project Manager. She has worked on hundreds of digital products from mobile apps, websites, e-commerce and enterprise software. She holds an array of qualifications including a PgC in UX Design, an MBA and a MPM. When Tracy is not helping Appbot customers stay ahead of the curve you can usually find her on a basketball court or buried in a book.