Using A CRM Deep Link In Appbot

A CRM deep link allow you to search your CRM’s database for the user who left a particular review. Put simply, once setup, your app reviews in Appbot will contain links to search your CRM for matching users in your system!

Setting up a CRM deep link in Appbot is easy:

Step 1 – Login to your CRM.

Step 2 – Perform a user search (it doesn’t matter what user you search for).

Step 3 – Copy the URL of this page.

Step 4 – Login to your Appbot account and navigate to your ‘App Settings’ at the bottom of the left navigation.
crm deep link

Step 5 – Paste the URL you copied into the box under ‘CRM Deep Link’.
crm deep link

Step 6 – Find the name of the user in the URL you pasted in and replace their username with {USERNAME} in the link – this is important!

For example, if your URL looked like this:


You would change it to:


Step 7 – Hit enter to save and you’re done with your crm deep link!

Once done, head over to the ‘Reviews’ page and press the more options button next to any of your reviews to search app store reviews.

You will see there is a new button called ‘crm deep link’.

Press this new button to search for this user on your CRM.
crm deep link

If you need any further assistance on how to search app store reviews for particular reviewers and setting up a crm deep link, don’t hesitate to contact us at with any questions or check out our FAQ section here.