How to Use Words

As the name implies, the Appbot Words page analyzes all of the words in your app reviews and presents you data that shows how frequently each one appears, the patterns in how often it is being used and a breakdown of the sentiment for reviews containing that word.

At the top of the page you will see 6 tabs; Interesting, Popular, Critical, Trending Up, Trending Down and New. We’ll explain each one below.



support wordsThe Interesting tab shows you a collection of words that we think you might find it interesting to drill into. We’ve filtered out common stop words, plus our own list of words that appear frequently in reviews, but that generally don’t help you to understand your reviews better.

Popularsupport words

The Popular tab shows you the 10 words that are most used to describe your app, to help you see at a glance what the most common themes are in your app reviews.

Words that are very similar (like used, uses and useful) be grouped together (‘use’ in this example) for a more accurate representation of prevalence. Hovering over a word will show you the groupings. support words
You will be able to see the positive and negative breakdown for the reviews that mention each word, how many times it has been mentioned and a timeline to show you the trends in mentions.
Click Sentiment

Criticalsupport words

Next, the Critical tab is a quick way to find scary stuff in your reviews – it’s here to help you quickly locate and fix problems in your app. Click the sentiment button next to things like ‘error’ and ‘crash’ to see a full report to help isolate bugs and crashes faster.


Trending Upsupport words

‘Trending Up’ shows you words that are starting to be mentioned more frequently in your app reviews. This could indicate that a recent update has caused problems for your users, or that your competitors have recently launched a feature your users expect you to have too.


Trending Downsupport words

‘Trending Down’ shows those words that have been appearing less frequently in your app reviews lately, a great place to check to see if your bug fix or feature addition worked!


support words

The last tab is ‘New’. Here you will find words that have only recently began showing up in your app reviews. Check here shortly after releasing an update to get on top of potential issues quickly!


Word Cloud

The Word Cloud allows you analyze the sentiment for reviews containing specific words with a single click.

The colors represent the sentiment of reviews containing each word, green for positive and red for negative.

If you need any further assistance on analyzing words, don’t hesitate to contact us at with any questions or check out our FAQ section here.