• How to Use Benchmarks

    Benchmarking is a powerful tool, designed to help you gain valuable insights into your app’s performance relative to competitors. With this feature, you can compare your iOS and Google Play apps to others in the app stores over the last 30 days. The Benchmarking page offers three informative widgets to…

  • Tips to get app store reviews & ratings closer to 5 stars

    Making a 5 star, or even 4.5 star, app is not easy and won’t happen straight away. Version 1.0 apps are very rarely perfect, but you can get them close and incrementally improve them. However, having good ratings and reviews can have a huge impact on the number of downloads…

  • Why doesn’t Appbot’s star rating match the store?

    Appbot only shows star rating data that matches the public app store ratings on the Ratings page. All other pages in Appbot report on Reviews. Check out this post to learn the difference between Ratings and Reviews. You can see examples and a more detailed explanation of where to find Ratings…

  • Google Play Ratings Changes August 2019

    In May 2019 Google announced the way ratings were calculated on the Google Play Store was going to change. Milena Nikolic, an engineering director at Google Play console said “You told us you wanted a rating based on what your app is today, not what it was years ago, and…

  • Mobile App Product Management Tools

    Appbot’s offers app review tools for product managers including automated, custom reports on app rating, review sentiment and more. Appbot can save you hours each month by automating the production of beautifully formatted, interactive PDF reports.Whilst each company has it’s own areas of specific focus there are many reports that…

  • How to Use Sentiment

    Reporting on the trends in sentiment of your app reviews is simple with Appbot. The Appbot Sentiment page makes it easy to see trends in sentiment over time. Appbot uses a proprietary AI-powered algorithm to determine the sentiment of each review. Appbot’s sentiment analysis primarily references the text content of the…

  • How do I see the ratings breakdown for Google Play?

    As of May 2019 Google removed the public ratings breakdowns for Google Play apps. This means only the star ratings and total rating counts are available from that time onwards. To restore the breakdowns, as well as the ability to see weekly and month stats, you will need to connect…

  • Why are my Google ratings and reviews being delayed?

    On the 9 September 2022 Google announced that they will be delaying the release of public app ratings and reviews to moderate them for suspicious activity. If you have linked your Google Play Console account to Appbot you will have access to private reviews and ratings immediately, before they are moderated. If…

  • 97% of Google Play app reviews go unanswered

    Back in 2012 Google introduced the ability to reply to app reviews. Some have embraced this functionality, while many have completely ignored it. We dug into a random selection of 3.5 million app reviews in the last month and looked at the reply rates. Rating Replies  ★ ★ ★ ★…