Interpreting Positive Sentiment & Negative Sentiment

Understand which reviews contain positive sentiment and which contain negative sentiment is easy with Appbot.

Using Sentiment, you can easily see at a glance the ratio of positive sentiment to negative sentiment in your app reviews.

Our bots determine which reviews contain positive sentiment and which contain negative sentiment by looking at the text content and star rating of each review, then they categorize each review as either positive, neutral or negative.positive sentiment


Sentiment Timeline

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The Sentiment Timeline helps to understand trends in positive and negative sentiment over the time period you’re examining. Each bar represents a day. Positive sentiment is marked with green, neutral with orange and negative with red. Hover over a bar to see the count of reviews and date details.


Overall Sentiment

positive sentimentThe Overall Sentiment chart provides a measure of… yep, that’s right, overall sentiment! This chart is designed to help you understand how much scope for improvement there is.


Positive Sentiment to Negative Sentiment Breakdown

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The Sentiment Breakdown chart shows you the proportion of reviews that contain positive sentiment, neutral sentiment and negative sentiment for the selected time period, and provides some feedback on how your breakdown is looking.


The Appbot Sentiment Score

Next, you’ll see the Sentiment Score and Suggestions section. The Sentiment Score is a report card style grade so the scale is from a D- to an A+. We look at the same sort of things that the app stores look at when determining if your app deserves a feature or should rank in the app store. These include:

  • Volume of reviews for the time period.
  • Trend in review volume (whether it’s trending up or down).
  • Star rating of reviews that contain text.
  • Trend in star rating.
  • Ratio of positive, neutral and negative reviews.
  • Trend in the ratio of positive, neutral and negative reviews.

Then, we provide you with some suggestions on how to improve your score ????




positive sentiment

The Reviews chart shows you the count of app reviews for the selected time period. At the bottom of the chart you’ll see some summary stats.




negative sentiment

The Stars chart shows you your average star rating for the selected time period. You can also see the average star rating as a whole at the bottom of the chart.
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For iOS apps, you’ll see a Countries chart that looks like this:
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Hover over any segment of the chart to see the total reviews and total review percentage for that country during the selected time period.
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negative sentiment

The Versions chart lets you compare the volume of app reviews between different app versions. You can hover over any of the segments for more detail.
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If you need any further assistance on analyzing positive sentiment and negative sentiment, don’t hesitate to contact us at with any questions or check out our FAQ section here.