Understanding Positive Sentiment & Negative Sentiment

Understand which reviews contain positive sentiment and which contain negative sentiment is easy with Appbot.

Using Sentiment, you can easily see at a glance the ratio of positive sentiment to negative sentiment in your app reviews.

Our bots determine which reviews contain positive sentiment and which contain negative sentiment by looking at the text content and star rating of each review, then they categorize each review as either positive, neutral or negative.positive sentiment


Sentiment Timeline

negative sentiment

The Sentiment Timeline helps to understand trends in positive and negative sentiment over the time period you’re examining. Each bar represents a day. Positive sentiment is marked with green, neutral with orange and negative with red. Hover over a bar to see the count of reviews and date details.


Overall Sentiment

positive sentimentThe Overall Sentiment chart provides a measure of… yep, that’s right, overall sentiment! This chart is designed to help you understand how much scope for improvement there is.


Positive Sentiment to Negative Sentiment Breakdown

negative sentiment

The Sentiment Breakdown chart shows you the proportion of reviews that contain positive sentiment, neutral sentiment and negative sentiment for the selected time period, and provides some feedback on how your breakdown is looking.


The Appbot Sentiment Score


The Sentiment Score is a quick reference as to whether your users believe your app is improving or not. It looks at the proportion of positive sentiment, neutral sentiment and negative sentiment in your reviews, trends in the star rating and trends in review volume.Score Improvement Tips




positive sentiment

The Reviews chart shows you the count of app reviews for the selected time period. At the bottom of the chart you’ll see some summary stats.




negative sentiment

The Stars chart shows you your average star rating for the selected time period. You can also see the average star rating as a whole at the bottom of the chart.
Appbot Only Fetches Text Reviews



For iOS apps, you’ll see a Countries chart that looks like this:
positive sentiment
Hover over any segment of the chart to see the total reviews and total review percentage for that country during the selected time period.
Google Play Language Chart


negative sentiment

The Versions chart lets you compare the volume of app reviews between different app versions. You can hover over any of the segments for more detail.
Versions iOS Only

If you need any further assistance on analyzing positive sentiment and negative sentiment, don’t hesitate to contact us at support@appbot.co with any questions or check out our FAQ section here.