Can I use Auto Replies with pre-approved canned replies?

Yes! Many of our customers are in regulated industries and require all app review replies to be approved before replying to customers. Auto Replies allows you to choose the canned reply that matches the specific app review rules you have selected. We suggest using Custom Topics to help identify and categorize the different types of reviews for your specific industry or app and match it the appropriate canned reply. You can also combine Auto Replies that use canned replies with manual replies using one of the other app reply methods in Appbot.

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About The Author

Tracy Cordwell

Tracy is Head of Customer Experience at Appbot. She has worked in the software industry for over 20 years in many different roles, including as a Product Manager, UX Designer and Project Manager. She has worked on hundreds of digital products from mobile apps, websites, e-commerce and enterprise software. She holds an array of qualifications including a PgC in UX Design, an MBA and a MPM. When Tracy is not helping Appbot customers stay ahead of the curve you can usually find her on a basketball court or buried in a book.

About The Author

Tracy Cordwell

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