Replying to reviews is a valuable opportunity to get to know your customers and harness unsolicited feedback to improve your apps. Replying to reviews is important in keeping customers happy and engaged and has been shown to boost average star ratings. Appbot offers a variety of methods for replying to reviews, the methods available differ depending on the type of Appbot plan you are on. You can also tailor your review management by using different reply methods for different review types.
Auto Replies
Replying to app reviews has never been easier with Auto Replies. Use filters such as star rating, language and topic to target specific reviews then you have two reply options:
- Use your approved canned replies that matches the review.
- Let our next generation AI analyze the review and create a personalized reply that addresses the review content.
This feature is available on the following Appbot plans:
Large | Premium
Reply in Console
Appbot provides deep links to each review from the Google Play Developer Console or the App Store Connect console, so you can click on a review in Appbot and leave a reply for that review quickly and easily. You simply need to be logged in to your account in the relevant console.
Reply in Console is available on the following Appbot plans, and you can see full details on exactly how it works for Google Play here and for iOS here.
Small | Medium | Large | Premium
Reply in Appbot
Replying in Appbot is a premium feature that allows Appbot users to reply directly from Appbot itself – no need to head to the console to leave your replies.
When using Reply in Appbot you have several different choices when making replies:
- You can write your own individual reply to each review.
- Use a canned reply.
- Use AI Replies to analyze the review content and sentiment and draft personalized human-like responses.
You will need to link the relevant app store developer accounts to Appbot in order to take advantage of Reply in Appbot.
This feature is available on the following Appbot plans:
Large | Premium
Reply in Zendesk
Reply in Zendesk is another premium feature that offers the ability to reply to reviews in Zendesk, without following a deep link to the app stores. You’ll see your replies as part of each Zendesk ticket, just like email and other support channels you reply to in Zendesk.
This feature saves your team hours each day and also means that each support agent no longer needs access to the app store consoles themselves.
You will need to link the relevant app store developer accounts to Appbot in order to use this feature.
This feature is available on the following Appbot plans:
Large | Premium
Reply in Slack
Our Reply Integration includes the ability to send your app reviews to Slack where you can reply to them. Filter the app reviews to send to Slack based on the star rating, language and topics. You can also have your weekly review summary sent to the Slack channel of your choice.
You will need to link the relevant app store developer accounts to Appbot in order to use this feature.
This feature is available on the following Appbot plans.
Large | Premium
Reply in other CRMs like Freshdesk, Kustomer, Salesforce, Helpscout & Intercom
Another premium reply feature that allows you to reply to reviews is Reply in Other CRMs that offers the ability to reply to reviews. Reviews will appear in your CRM along with tickets from all your other support channels, ready for your support staff to handle.
Your support staff don’t need access to your developer account on the app stores and you can use custom automations in your CRM to optimize your workflows.
You will need to link the relevant app store developer accounts to Appbot in order to use this feature.
This feature is available on the following Appbot plans.
Large | Premium
More Reply tools are coming…
Make sure you stay tuned to our Change Log for updates.
If you need any further assistance, don’t hesitate to contact us with any questions.