Do I need to connect my developer account to reply to reviews?
Yes! To ensure that only app owners can reply to reviews you will need to connect the Google Play or...
Replying to Reviews
Jump to FAQ's about Replying to Reviews
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How do I enable replies?
Once you have connected your developer accounts successfully you need to enable replies before you can get started replying to... -
How to update your Slack integration for Slack replies
Good news! If you have been using Appbot and Slack to track your reviews you can now respond to app... -
Do you limit the number of app review replies made in Appbot?
No! It doesn’t matter which one of the many ways you use Appbot to reply to your app reviews, the... -
How can I see the review reply count?
For Google Play reviews you can see the review reply count and a list of the reviews with replies for... -
Does Appbot have app review reply metrics?
Appbot is not designed to be a full CRM, so it doesn’t include extensive metrics of app review replies. Some... -
Why didn’t the Auto Reply respond to the app review?
Auto Replies only respond to reviews that match the rules you have created for that app. If you have an... -
How long does it take Auto Replies to reply to a new review?
The majority of reviews with Auto Replies enabled will have a reply within an hour of being fetched from the... -
Can I use Auto Replies with pre-approved canned replies?
Yes! Many of our customers are in regulated industries and require all app review replies to be approved before replying... -
How do app reviewers get notified about app review replies?
The app stores encourage developers to address user feedback by replying to app reviews. When you reply to an app...