Welcome to Appbot!
Appbot collects and categorizes customer feedback from various data sources including app reviews, support tickets, survey results, social media and more.
Analyzing your customer feedback in Appbot will help you understand your Voice of the Customer data holistically. This short Appbot set up guide will help you get up and running in just a few minutes!
Step 1: Adding Sources – App reviews, support tickets, social and more
Sources in Appbot are different sources of customer feedback you connect to your Appbot account. Popular sources are:
- app reviews
- support tickets
- NPS responses
- social media.
When you signup you’ll be taken to the Manage Sources page where you can choose which types of customer feedback you want Appbot to analyze.
You have two options to get started, you can start tracking your own unique set of apps and sources, or if you’re part of a team you can track the same ones as your team mates!
Tracking Your Own Apps & Sources
1. To add a brand new app or source, navigate to the Manage Sources tab from the top and left navigation. Click ‘Add New Source’ in the top right corner:
2. Choose which type of source you want to add. In this example, we’ll add an iOS app.
3. Type your app’s name first, then tell us which country you’d like to search for. Simply hit the blue ‘Search’ button and we’ll hunt down your app:
4. Once we have found your app you can add it by pressing the blue ‘Add Source’ button. Press the ‘Add All By Publisher’ button if you want to track all the apps made by that particular publisher.
Whenever you add a new source, we will dispatch our bots to go and grab your reviews, survey responses, support tickets etc. The bots are pretty quick but if you have a large amount of historical data sometimes you’ll have to allow an hour or so for all your data to be collected.
Repeat the process until you’ve added all the apps and other sources you want to track, and remember to add your competitor’s apps too!
Tracking Your Team’s Apps
If you’ve joined an existing team on Appbot, you probably want to track at least some of the same apps as your team mates. To do this, select a team member from the top of the Team Sources table. Then press on ‘Add To My Sources’ next to the apps you want to track! Press on the blue ‘Add All To My Sources’ button at the top of the list to track all team apps.
Step 2: Choose How Often You’d Like To Receive Review Emails
If you have added any mobile apps or Amazon products to your account you can choose whether you’d like Appbot to send your reviews through on a continuous or daily basis per app, in a daily digest of up to 15 apps per email or not at all. Choose the option that best suits you from the ‘Review Emails’ drop-down menu.
Step 3: Choose Where You’d Like To Send Your Reviews
Appbot can send new app and product reviews to your email inbox or to one of our integrated services like Slack or Zendesk.
Setting up an integration is easy. Just press the (+) button under the integrations column, choose the service you wish to add and follow the prompts. You can configure multiple integrations for each app if you like.
More detailed instructions for each of these integrations can be found here if you need any help.
Integrations aren’t currently available for sources other than apps or Amazon product reviews.
Step 4: Adding Team Members
The Medium and Large plans both allow you to share access to your Appbot account with your team. Team Members have the option to track the same list of sources or track completely different ones. They can manage their own email preferences and can use the same reporting features as you.
Team Members can’t add and remove other users from the team, or change billing settings – only Team Leaders can do that.
Team Members can be added from the Team tab on the top navigation (right side). Just choose Team Members from the left navigation and follow the prompts.
Step 5: Understanding Appbot’s reports
Congratulations, you’re ready to head over to the Explore tab and start using Appbot!
Before you do, we wanted to get you up to speed with our most commonly asked question:
Why is the number of reviews I see in the app stores different from the number I see in Appbot?
The answer is that most of the Appbot tools look at reviews with text, rather than overall rating.
If you want to compare Appbot data to the app stores, be sure to use the Ratings page in Appbot.
You can find the Ratings page in the left navigation menu of the explore tab. Here you will find the ratings counts that match exactly the numbers you’ll see in the iTunes and Google Play stores.
Congratulations, you’re all set up!
You should receive your first review email in the next 24 hours if you chose ‘Daily’ or ‘Daily Digest’, or within a couple of hours if you chose ‘Continuous’. You can find these settings under the Manage Sources tab.
For app reviews and Amazon products, try using the ‘Reply in Store’ link below your reviews to respond directly to your customers in Store. You can also click ‘Export’ to download a CSV or Excel (.xlsx) file with all your reviews.