Welcome to Appbot!
Appbot collects and categorizes reviews from the major app stores and other custom data sources, and presents the information to you through a range of intuitive dashboards. This short Appbot set up guide will help you get up and running in just a few minutes!
We’re excited that you’ve decided to give us a try and we know you’ll love the insight into your app reviews that Appbot provides.
Follow this Appbot set up guide to have your account setup in a few minutes.
Step 1: Adding Your Apps
When you signup for our reviews app service, you’ll be taken to the Manage Apps page where you can begin tracking some apps.
You have two options to get started, you can start tracking your own unique set of apps, or if you’re part of a team you can track the same apps as your team mates!
Tracking Your Own Apps
To add a brand new app, navigate to the Manage Apps tab from the top navigation. Click on one of the add buttons next to the app store your app is in.
- Choose which App Store your app is in. If your app is on multiple platforms, add each one separately.
- Tell us which country your app is available in.
- Type your app’s name, hit ‘Search’ and we’ll hunt down your app!
- Once we have found your app you can add it by pressing the blue ‘Add App’ button. Press the ‘Add All By Publisher’ button if you want to track all the apps made by that particular publisher.
Whenever you add a new app, we will dispatch our bots to go and grab your reviews. They’re pretty quick but sometimes you’ll have to allow an hour or so for all your data to be collected.
Repeat the process until you’ve added all the apps you want to track, and remember to add your competitor’s apps too!
Tracking Your Team’s Apps
If you’ve joined an existing team on Appbot, you probably want to track at least some of the same apps as your team mates. To do this, select a team member from the “Team Apps” table. Then press on “Add To My Apps” next to the apps you want to track! Press on the blue “Add All To My Apps” button at the top of the list to track all team apps.
Step 2: Choose How Often You’d Like To Receive Review Emails
You can choose if you’d like Appbot to send your reviews through on a continuous or daily basis per app, in a daily digest of up to 15 apps per email or not at all. Choose the option that best suits you from the ‘Review Emails’ drop down menu.
Step 3: Choose Where You’d Like To Receive Your Reviews
Appbot can send new reviews to your email inbox or to one of our integrated services like Slack or Zendesk. Setting up an integration is easy. Just press the (+) button under the integrations column, choose the service you wish to add and follow the prompts. You can configure multiple integrations for each app if you like.
More detailed instructions for each of these integrations can be found here if you need any help.
Step 4: Adding Team Members
The Medium and Large plans both allow you to share access to your Appbot account with your team. Team Members have the option to track the same list of apps as you, or track completely different ones. They can manage their own email preferences and can use the same reporting features as you. Team Members can’t add and remove other users from the team, or change billing settings.
Team Members can be added from the Team tab on the top navigation (right side). Just choose ‘Team Members’ from the left navigation and follow the prompts.
Step 5: Understanding your app data
You’re ready to head over to the Explore tab and… start exploring! ????
Before you do, we wanted to get you up to speed with our most commonly asked question:
Why is the number of reviews I see in the app stores different from the number I see in Appbot?
The answer is that most of the Appbot tools look at reviews with text, rather than overall rating.
If you want to compare Appbot data to the app stores, be sure to use the Ratings page in Appbot.
You can find the Ratings page in the left navigation menu of the explore tab. Here you will find the Ratings counts that match exactly the numbers you’ll see in the iTunes and Google Play stores.
Congratulations, you’re all set up!
You should receive your first review email in the next 24 hours if you chose daily fetch, or within a couple of hours if you chose continuous.
For Google Play apps, have a go at using the reply links below your reviews to respond to your customers even faster.
If you need any further assistance don’t hesitate to contact us at support@appbot.co. You might also like to check out our FAQ section here.