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How to reply to Google Play reviews with Reply in Console

Looking to reply from inside Appbot?

This guide is for using reply links to reply from App Store Connect/the Google Play Console. To reply from within Appbot follow this guide.

Replying to Google Play reviews can become more and more challenging as your quantity of daily app reviews increases. Appbot can help you reply to your Google Play reviews faster, by making them part of your regular support workflow.
Appbot provides deep links to the Google Play Console via:

Our deep links save you time by taking you directly to the relevant review inside the Google Play Console. We’ll fetch your reply next time we check for new reviews and add it to the conversation thread in Appbot. Watch the video above to see exactly how it works.

Now you can get back to those Google Play store reviews straight away!
reply to google play reviews

How To Reply To Google Play Reviews With Appbot

  1. Click the ‘Reply in Store’ button on the review you want to reply to. how to reply to reviews on google play
  2. Appbot will take you to your Google Play Console where you can reply to the review directly.Reply to Reviews in Google Play Console

Adding Your Google Play Reviews Account ID

On November 2, 2020, Google launched the redesigned Google Play Console which requires a new deep link format.

You will need to add this information for each Google Play app you track in Appbot if you wish to use the Reply links for that app. You will be prompted to do so the first time you attempt to reply:

Step 1

Head to the Google Play Console and select the correct app:
Select Google Play Reviews App

Step 2

Go to the URL bar and copy the current URL:
Google Play Console App URL

Step 3

Paste in the URL and save
Google Play Console App URL link
Now when you reply to reviews for that app you should be successfully directed to the Google Play Console.

This process needs to be repeated for each app. It only needs to be done once, and the details will be saved for your entire team.

Replying From Our Integrated Services:

If you have any integrations set up (Zendesk, FreshDesk, Slack, etc.), you’ll also find reply links inside the reviews that get posted, so you can reply directly to your reviews from these services. Read more about our Integrations here.

When a review comes through to your integration, click on the link next to ‘Reply’ and you’ll be taken directly to that review inside your Google Play Developer Console, where you can leave your reply – it’s that simple.
how to reply to reviews on google play with appbot

If you need any further assistance on Google Play review replies, don’t hesitate to contact us with any questions or check out our FAQ section here.


Did you know Appbot also has a Google Play Store Reviews API? – Retrieve your Google Play  store reviews via our API and build custom dashboards and reports to suit your needs.

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