Replying to Google Play reviews is an essential process for happy and engaged customers.
On November 2, 2020 Google launched the redesigned Google Play Console which requires a new deep link format.
For each app you have linked in Appbot, you will need to add this information. You will be prompted to do so the first time you attempt to reply:
Clicking continue will take you to the Appbot settings screen for the app.
Open the Google Play Console on your browser, navigate to a page for the app in question – for example, the ‘reviews’ page. Then copy the URL.
Go back to Appbot and paste the URL into the highlighted field then press return on your keyboard. You should see “✔ saved” when it has completed successfully.
Now when you reply to reviews for that app you should be successfully directed to the Google Play Console.
This process needs to be repeated for each app. It only needs to be done once, and the details will be saved for your entire team.
If you need any further assistance, don’t hesitate to contact us at firstname.lastname@example.org with any questions.