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Tags, Topics & Custom Topics

Contents

Appbot offers several different ways, both manual and automatic, to help you group and classify your reviews using tags, topics and custom topics. Using them allows you to customize your Appbot workflow and gain deeper insight into your app.

Tags

Manually create tags to group reviews together based on their feedback. They are shared across your whole team. Tags are great to group reviews like a mention of a feature that is in your product roadmap.

>>> Learn more about tags in Appbot.

Topics

Topics are generic themes across all apps such as Design & UX, Bugs and Customer Support. Appbot classifies the topics automatically. They are all set up and ready for you in your account. Topics show the customer sentiment, number and percentage of reviews that match the topic and the trendline for quick identification. Learn more about Appbot’s topics here.

>>> Learn more about Appbot’s topics.

Custom Topics

Custom topics are like Topics, but they let you create your own topics, based on keywords/phrases relevant to your app. Custom topics can be defined using included words (including variations), excluded words and phrases, as well as word limits. This helps you narrow down exactly the reviews you need for greater insight into your app.
Like topics they then show you the customer sentiment and more. Once a custom topic has been configured, every new review will automatically be checked for a match as it is received.

>>> Learn more about Appbot’s Custom topics.

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About The Author

Tracy Cordwell

Tracy is Head of Customer Experience at Appbot. She has worked in the software industry for over 20 years in many different roles, including as a Product Manager, UX Designer and Project Manager. She has worked on hundreds of digital products from mobile apps, websites, e-commerce and enterprise software. She holds an array of qualifications including a PgC in UX Design, an MBA and a MPM. When Tracy is not helping Appbot customers stay ahead of the curve you can usually find her on a basketball court or buried in a book.

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