How To Use Topics

Topics lets you easily see the most common themes in your app reviews. This can help you to see which parts of your app users are loving and which parts they are having issues with.

Topics are ranked from most to least popular. Next to each topic you’ll see:

  • the breakdown of sentiment for reviews matching each topic
  • the number of reviews that match the topic
  • what percentage of your reviews match the topic
  • a trendline to help you quickly identify changes.

At the top right of the Topic list, you’ll see a button that allows you to click through to Custom Topics. Custom Topics allow you to create your own topic based on a list of keywords/phrases that are relevant for your app. You’ll also see the ‘Export’ button where you can download the list into CSV or Excel (.xlsx) format.

 

Viewing Reviews for Each Topic

Click on any Topic to see the reviews that are associated with that topic. You can flick between the tabs at the top to view the summary, trend pattern or the average stars timeline.

Hit the ‘Export’ button at the top right of the reviews to export the reviews to CSV or Excel.

At the bottom of each review, you can see the Topics each review has matched with. Hover over each one to see which parts of the review match each Topic. It’s common for longer reviews to match with several Topics.

You can use the filter pane on the right to refine your results. For example, you might like to focus in on either happy or unhappy users using the Sentiment filter.

We recommend monitoring the top Topics for your app frequently. You can create Dashboards to automate this.

If you need any further assistance, don’t hesitate to contact us at support@appbot.co with any questions or check out our FAQ section here.