Topics lets you easily see the most common themes in your app reviews. This can help you to see which parts of your app users are loving and which parts they are having issues with.
Topics are ranked from most to least popular. Next to each topic you can see:
- the breakdown of sentiment for reviews matching each topic
- how many reviews match that topic
- what percentage of your reviews match that topic
- a trendline to help you quickly identify changes.
At the top right of the Topic list you’ll see a button that allows you to click through to Custom Topics. Custom Topics allow you to create your own topic based on a list of keywords / phrases that are relevant for your app. You’ll also see a button which will let you Export the Topic summary.
Viewing Reviews in Each Topic
Click on any Topic to see the reviews that have been grouped into that topic. You can flick between the tabs at the top to view the summary, trend pattern or the average stars timeline.
Hit the “Export” button at the top right of the reviews to export the matching reviews to CSV or Excel.
At the bottom of each review you can see the Topics each review has been matched with. Hover over each one to see which parts of the review match each Topic. It is common for longer reviews to match with several Topics.
You can use the filter pane on the right to refine your results. For example, you might like to focus in on either happy or unhappy users using the Sentiment filter.. We recommend monitoring the top Topics for your app frequently. You can create Dashboards to automate this.