Does Appbot fetch my entire app review history?
We fetch as much history as each app store will allow when a new app is added to Appbot. It's usually around 1,000 reviews, but may vary.
FAQ
Why do I have a longer history of reviews in some languages on Google Play?
Google provide us with a fixed count of reviews per language. This means that languages with a high volume of reviews will only have a short history.
Do you offer a discount for paying annually?
Sure! You can save up to 25% with Annual plans. See the savings on our pricing page.
How much does Appbot cost?
You'll receive a 14 day trial of the Large Plan when you sign up. After your trial ends our plans start at $39/month. You can see our pricing details here.
What is a translation?
A "translation" is counted when a single non-English review is translated to English. Different subscriptions include different volumes of translations.
Can I export my app & Amazon product review data?
Yes, export functionality is available on the Large plan and above. Learn what you can export here.
Can I track my competitors’ apps & Amazon Products?
You can track any apps or Amazon products that you’re interested in - yours, your competitors, top apps in your category, you choose!
Who uses Appbot?
Appbot can be helpful to any user or team that is interested in understanding customers better.
How does Appbot work?
Appbot saves you time analyzing app reviews & other customer feedback to show you what users think of your product or brand.
What is Appbot?
Our mission is to help app developers, product managers and support teams understand customer feedback better, and improve their products faster.
How is the Sentiment Score calculated?
The Sentiment Score is a score ranging from 0-100%, where 100% is optimum sentiment (very positive). Learn how it is calculated here.
What’s the difference between Ratings and Reviews?
Understanding the difference between Ratings and Reviews is critical to reporting your app store statistics correctly. We explain the difference here.
Do you have a DPA?
Yes! Our Data Processing Agreement (DPA) shares our privacy commitments and sets out the terms for Appbot and our customers to meet GDPR requirements.
GDPR & Appbot
Learn more about how Appbot is preparing for the EU General Data Protection Regulation (GDPR), which take effect from May 25, 2018.
Can I be invoice billed?
Invoice billing is available for Enterprise customers only. If you wish to purchase a Small, Medium or Large plan you can do so online via credit card.
App Store Authentication FAQ
You can monitor app reviews for any app that is publicly available, without authenticating with the iOS, Google Play, Windows or Amazon app stores.
Troubleshooting Integration Errors
Answers to FAQs about errors you may see in Appbot's integrations. Learn how to troubleshoot these in a few minutes.
Appbot Status
This is Appbot's status page. Service interruptions and maintenance will be posted here. Please let us know if you experience problems.