FAQs

Appbot Sentiment supports all languages! We calculate sentiment from the original language of the review, rather than from the English...

Appbot is designed to be a self-service product, even for Premium users. Our team is designed around this self service...

Appbot is set to the UTC timezone for consistency across the app stores.

Appbot offers several different ways, both manual and automatic, to help you group and classify your reviews using tags, topics...

Unfortunately, Google doesn’t provide a country for reviews in their APIs, they provide a language instead. Language is how Google...

The API has a fixed number of requests of 250,000 requests per month, with a maximum burst of 20 requests...

To see how many translations you have used on the account just head to the Appbot plan page and under...

From the Appbot Plan, Billing & Invoice page you can: Find and download your Appbot invoices. Update your credit card...

If you have scheduled the account cancellation for the end of the current subscription period and you wish to continue...

On the 9 September 2022 Google announced that they will be delaying the release of public app ratings and reviews...

We don’t have a specific integration with Power BI. We have customers who have successfully used the Appbot API and...

The number of sources you can track will depend on the team plan and the limit is for the entire...

While Appbot does fetch continuously, sometimes it can take up to a couple of days for Apple and Google reviews...

Appbot only fetches reviews for sources that are actively being followed by a trial or paid account. If you have...

Yes, our paid plans can be used for academic purposes, sorry we are unable to provide a student discount. The...

Appbot offers four different subscription tiers. The Small, Medium and Large tiers can all be purchased either monthly or annually....

Yes, you can certainly use Appbot to do several types of competitor analysis. Start by adding the competitor apps you...

Appbot offers customer support via email. We aim to respond to all support emails within 1 business day. Priority is...

Appbot’s key strengths are in sentiment analysis and natural language processing of your app reviews. Our goal is to make...

The key features of Appbot are: Reply to Reviews – from within Appbot, your developer console, or many popular CRMs...

Yes! This is one of the core features of Appbot. Check out pricing page for details on how many apps...

The app stores do not provide individual ratings, we take a snapshot of the star ratings count each day. The...

All retired Large plan customers will be moved to current plans from June 15th, 2023. Why are Large plans being...

It is complicated! We fetch reviews within minutes of them becoming available. Unfortunately, “when they become available” is the complicated...

Since 2015, we have been using our own custom built proprietary AI to power our app review analysis tools. We...

If you have connected the Google Play Developer Console or Apple App Store Connect for the app to Appbot, you...

Appbot is not designed to be a full CRM, so it doesn’t include extensive metrics of app review replies. Some...

Auto Replies only respond to reviews that match the rules you have created for that app. If you have an...

The majority of reviews with Auto Replies enabled will have a reply within an hour of being fetched from the...

Dashboards and Custom Topics are linked to profile of the team member who created them. If you have copied a...

Ratings are only available from the app stores as a daily cumulative snapshot. We only start fetching ratings when they...

The app stores encourage developers to address user feedback by replying to app reviews. When you reply to an app...

One or more billing contacts can be added to the account. They do not have to be a team member...

Appbot’s mission is to empower companies to align their people and processes around feedback driven growth and we have a...

App reviews can be deleted by the reviewer or the app stores at any time. Due to the way the...

Please be aware of the following: Appbot only operates under https://appbot.co. We never approach people on Whatsapp or similar, offering work....

If you’ve recently transferred legal ownership of an app to another app developer account, it’s important to ensure a smooth...

At Appbot we live and breathe app reviews and there’s a good reason for it. Reviews aren’t just feedback. App...

Sentiment analysis is a powerful tool that helps app developers and product teams efficiently interpret and act on user feedback...

A Team Leader can update the wire transfer invoice to add a PO, tax number or other reference number. Go...

Managing app reviews manually is time-consuming and easy to get wrong. App review management software like Appbot helps teams save...