Reconnecting a Google Play or Apple Linked Account without data loss
Sometimes you need to re-connect a linked account to Appbot due to an error or change in credentials. The best...
FAQs
All the answers to questions you have about using Appbot.
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What languages does Appbot sentiment support?
Appbot Sentiment supports all languages! We calculate sentiment from the original language of the review, rather than from the English... -
Can I get a live demo of Appbot?
Appbot is designed to be a self-service product, even for Premium users. Our team is designed around this self service... -
Appbot Timezone
Appbot is set to the UTC timezone for consistency across the app stores. -
Tags, Topics & Custom Topics
Appbot offers several different ways, both manual and automatic, to help you group and classify your reviews using tags, topics... -
How do I see countries for Google Play reviews?
Unfortunately, Google doesn’t provide a country for reviews in their APIs, they provide a language instead. Language is how Google... -
API Limits
The API has a fixed number of requests of 250,000 requests per month, with a maximum burst of 20 requests... -
Where can I see how many translations we have left?
To see how many translations you have used on the account just head to the Appbot plan page and under... -
Where do I find the billing page in Appbot?
From the Appbot Plan, Billing & Invoice page you can: Find and download your Appbot invoices. Update your credit card... -
How do I resubscribe to Appbot?
If you have scheduled the account cancellation for the end of the current subscription period and you wish to continue... -
Why are my Google ratings and reviews being delayed?
On the 9 September 2022 Google announced that they will be delaying the release of public app ratings and reviews... -
Can I use Power BI with Appbot?
We don’t have a specific integration with Power BI. We have customers who have successfully used the Appbot API and... -
Why can’t I add a new source to Appbot after I stopped tracking an app?
The number of sources you can track will depend on the team plan and the limit is for the entire... -
Why are reviews in my developer console not showing in Appbot?
While Appbot does fetch continuously, sometimes it can take up to a couple of days for Apple and Google reviews... -
Why does my new source review count not match the app store?
Appbot only fetches reviews for sources that are actively being followed by a trial or paid account. If you have... -
Can I use Appbot for academic purposes?
Yes, our paid plans can be used for academic purposes, sorry we are unable to provide a student discount. The... -
What pricing plans does Appbot offer?
Appbot offers four different subscription tiers. The Small, Medium and Large tiers can all be purchased either monthly or annually.... -
Does Appbot offer competitor analysis?
Yes, you can certainly use Appbot to do several types of competitor analysis. Start by adding the competitor apps you... -
What customer support options does Appbot provide?
Appbot offers customer support via email. We aim to respond to all support emails within 1 business day. Priority is... -
How does Appbot compare to other app review and ratings tools?
Appbot’s key strengths are in sentiment analysis and natural language processing of your app reviews. Our goal is to make... -
What are the features of Appbot?
The key features of Appbot are: Reply to Reviews – from within Appbot, your developer console, or many popular CRMs... -
Can Appbot track reviews and ratings for multiple apps?
Yes! This is one of the core features of Appbot. Check out pricing page for details on how many apps... -
How is the Ratings over Time average stars calculated?
The app stores do not provide individual ratings, we take a snapshot of the star ratings count each day. The... -
Retired Large plans are being fully deprecated
All retired Large plan customers will be moved to current plans from June 15th, 2023. Why are Large plans being... -
Do you fetch reviews in real-time?
It is complicated! We fetch reviews within minutes of them becoming available. Unfortunately, “when they become available” is the complicated... -
Is Appbot adding AI?
We have been using our own proprietary AI to power our app review analysis tools like Sentiment, since 2015. We... -
Can I change the review sentiment?
If you have connected the Google Play Developer Console or Apple App Store Connect for the app to Appbot, you... -
Does Appbot have app review reply metrics?
Appbot is not designed to be a full CRM, so it doesn’t include extensive metrics of app review replies. Some... -
Why didn’t the Auto Reply respond to the app review?
Auto Replies only respond to reviews that match the rules you have created for that app. If you have an... -
How long does it take Auto Replies to reply to a new review?
The majority of reviews with Auto Replies enabled will have a reply within an hour of being fetched from the... -
Why isn’t the custom topics widget showing any results in the dashboard?
Dashboards and Custom Topics are linked to profile of the team member who created them. If you have copied a... -
Can I get all of the app ratings history?
Ratings are only available from the app stores as a daily cumulative snapshot. We only start fetching ratings when they... -
How do app reviewers get notified about app review replies?
The app stores encourage developers to address user feedback by replying to app reviews. When you reply to an app... -
How to add a billing contact to the account?
One or more billing contacts can be added to the account. They do not have to be a team member... -
How can I get a job at Appbot?
Appbot’s mission is to empower companies to align their people and processes around feedback driven growth and we have a... -
Why is a deleted app review still showing in my Appbot account?
App reviews can be deleted by the reviewer or the app stores at any time. Due to the way the...