Can I disable auto-renew on my Appbot account?
Unfortunately we don't support disabling auto-renew for your subscription right now. You can cancel your account at any time, but bear in mind that the cancellation takes effect immediately.
FAQ
How can I get more reviews?
Make a really great app, then maybe you can ask for a review. But be nice about it, don't spam your users.
Can I reply to my Amazon reviews?
Absolutely. Whenever you see your Amazon reviews in Appbot you'll see reply buttons or links that will take you directly to that review in the Amazon store.
Can I track Amazon Products?
You sure can! When you're choosing a new source to add, you'll see the option to select 'Amazon Product'.
Which app review platforms do you support?
Appbot natively supports Apple (iOS & Mac), Google Play, Windows Phone, Windows Desktop & Amazon (both apps and products).
How often will Appbot send my reviews?
It’s up to you - we offer both daily and continuous options for receiving reviews by email or one of our integrations, like Slack.
I’m not getting any emails!
This is usually because you haven't received any new app reviews. We recommend checking the app stores to see if you have received any new reviews.
I am using an integration. When will my reviews start to appear?
We fetch reviews on a continuous basis. Some app stores publish new reviews throughout the day, others (notably Apple) release reviews in batches.
Does Appbot fetch my entire app review history?
We fetch as much history as each app store will allow when a new app is added to Appbot. It's usually around 1,000 reviews, but may vary.
Why do I have a longer history of reviews in some languages on Google Play?
Google provide us with a fixed count of reviews per language. This means that languages with a high volume of reviews will only have a short history.
Do you offer a discount for paying annually?
Sure! You can save up to 25% with Annual plans. See the savings on our pricing page.
How much does Appbot cost?
You'll receive a 14 day trial of the Large Plan when you sign up. After your trial ends our plans start at $39/month. You can see our pricing details here.
What is a translation?
A "translation" is counted when a single non-English review is translated to English. Different subscriptions include different volumes of translations.
Can I track my competitors’ apps & Amazon Products?
You can track any apps or Amazon products that you’re interested in - yours, your competitors, top apps in your category, you choose!
Who uses Appbot?
Appbot can be helpful to any user or team that is interested in understanding customers better.
How does Appbot work?
Appbot saves you time analyzing app reviews & other customer feedback to show you what users think of your product or brand.
What is Appbot?
Our mission is to help app developers, product managers and support teams understand customer feedback better, and improve their products faster.
How is the Sentiment Score calculated?
The Sentiment Score is a score ranging from 0-100%, where 100% is optimum sentiment (very positive). Learn how it is calculated here.
How to use the Reply Effect export
The purpose of the Reply Effect export is to help discover and quantify any effect that replies have on customer feedback.
Can I export my app & Amazon product review data?
Yes, export functionality is available on the Large plan and above. Learn what you can export here.